Data Processing Terms
Version 2, 5 November 2026. Terranext SIA, Pulkveža Brieža iela 2, Riga, LV-1010, Latvia, VAT LV40203700622.
What changed in version 2: our fixing agents, which run with Anthropic's Claude, read support requests to reproduce faults, and from 7 December 2026 the AI also drafts our answers, which a person sends. Anthropic's part in point 4 says so.
These terms are part of the Terms of service; nobody signs them separately.
1. What these terms cover
Your shows include other people: hosts, guests, people named or shown. When their personal data passes through Studiotake's server, you are the controller and Terranext SIA is your processor. These terms are part of the Terms of Service. If you make shows for a client, you are your client's processor and we are your sub-processor; you confirm that your client accepts these terms and the companies listed in point 4.
2. What we process for you
| Data | Why | How long |
|---|---|---|
| The transcript text a step needs, with speakers' names, the show's instructions, and what you tell the studio assistant | To write the cut, titles and posts | Not stored by us; Anthropic keeps it up to 30 days (longer only for a request it flags for a policy violation) |
| Videos, images and captions you schedule for Instagram, Facebook or TikTok | To post them when you chose | Until posted, failed or cancelled, then deleted |
| Other people's data in a support request you send | To answer it and fix the fault. Our fixing agents (Anthropic's Claude) read it to reproduce the fault on test material; from 7 December 2026 the AI also drafts our answers, and a person sends them | While your account exists |
It can include anything said in a show, such as health, beliefs or political views; you decide what you record and send. Your recordings, transcripts and remembered voices stay on your computer, and we never receive them. For your own account, sign-in and billing data we are the controller, under the privacy policy.
3. What we promise
We:
- use the data only to run Studiotake as you use it, and tell you if we think an instruction breaks the law;
- let only people who need it reach it, each bound to confidentiality;
- keep it secure: servers in the EU, encryption in transit, encrypted tokens and backups, sign-in by a one-time code;
- help you answer people who ask about their data, and with impact assessments or a data protection authority's questions;
- tell you of a breach affecting the data within 48 hours of learning of it;
- delete it when you close your account: 30 days after you close it, and from backups within 12 weeks;
- give you what you need to check these promises, and allow one audit a year by an independent auditor, on 30 days' notice, at your cost.
4. Companies we use
| Company | What it does | Where | Safeguard |
|---|---|---|---|
| Anthropic Ireland, Limited, with Anthropic, PBC | Runs the AI steps, and the AI that helps us fix faults and, from 7 December 2026, draft answers to support requests | United States | EU Standard Contractual Clauses in Anthropic's data processing terms |
| Hetzner Online GmbH | Hosts our server and backups | Finland and Germany | Inside the EU |
| Google Cloud EMEA Limited (Google Workspace) | Holds our support mailbox, where the one-line summary of a support request arrives | EU and United States | EU-US Data Privacy Framework |
We e-mail the account owner 30 days before we add or replace one, and pass on changes they tell us about. You can object; if we cannot resolve it, you can end your plan and get back what you prepaid for the rest of the period. Each is bound to the same duties as in these terms, and we remain responsible for them. The list is also at studiotake.app/subprocessors.
5. Outside the EU
Data leaves the EU only with a safeguard the GDPR recognises, as named in point 4.
6. The rest
Liability, law and courts are as in the Terms of Service. We e-mail account owners 30 days before these terms change.